An Open Letter to Sun Broadband Wireless Management

To all concerned,

I chose to subscribe to your service since many of your subscribers testified that SBW is fast and convenient. It was, for a week.

After a week, my download and upload speed started to splurge, allowing me to access only plain HTML pages. I thought that something must be interfering with my connection but I tried it in different locations. Still I got the same, sucky speed.

Come the last week of October, I could not connect to the internet using your device. I tried it in different PCs with different operating systems but all to no avail. I tried calling your customer service but it just directed me to Sun Cellular. With so little time I have to deal with your crappy service, I was not able to use my SBW device for a week. Believe me, I tried all means, and believe me, having no internet connection during the time I needed most is really, really horrible.

I pay my bills. I just paid last October. I would not believe it if the reason behind this inaccessibility is disconnection without prior notice. In the first place I should not be getting any disconnection notice since I paid my bill on time.

I am really certain that there is something wrong with your system, let alone the crappy internet connection we experience. If you don’t do something about your system, I might as well switch to a better internet provider.

Sincerely Yours,
An Outraged Customer

So okay, I’ve been Sun-less for two weeks now. Sun Broadband Wireless has left me just when I needed it most so I had to borrow my sister’s Globe Tattoo prepaid to be able to launch this personal blog of mine. I’m really thinking of switching to another provider.